Wellness and Work: What's the ROI of Caring?

November 15, 2017
  • Bob Chapman
  • Bob Chapman
    CEO & Chairman of Barry-Wehmiller

 

一个大型卫生组织的人曾经告诉我那个人 对你的健康来说,你的上司可能比你的上司更重要 family doctor.

It turns out that statement comes from the research of Dr. Casey Chosewood, 国家职业安全和健康研究所全体工人健康办公室主任, part of the Centers for Disease Control and Prevention.

Think about it, it makes sense. Not to denigrate the fine work done in the 但是你多久去看一次初级卫生保健 provider compared to how often you see your leader at work?

The McKinsey Quarterly recently quoted me in an article about wellness in the workplace. One of the points I made 你不能通过锻炼计划来解决健康问题吗 treat people like crap. Until organizations do a better job of letting 他们的人民知道他们受到重视和关心,而推荐全球十大博彩公司排行榜甚至都不知道 move the needle on team member wellbeing.

Most leaders understand their influence on team members’ lives 在工作时间,但通常情况下,他们不会考虑他们的 领导力也会影响工作场所之外的团队成员.

推荐全球十大博彩公司排行榜在Barry-Wehmiller发现的一个深刻的真理是:推荐全球十大博彩公司排行榜的领导方式会影响人们的生活方式.

这延伸到推荐全球十大博彩公司排行榜的健康和幸福 span of care. I talk often about workplace stress and the links between stress and health. Stress often leads to or exacerbates health issues, and what’s one of the leading causes of stress? Work!

The American Institute of Stress 她说:“大量研究表明,工作压力远远不是健康的罪魁祸首 是美国成年人压力的主要来源,而且已经升级 progressively over the past few decades. Increased levels of job stress 通过感觉控制很少,但控制很多来评估 需求已被证明与增加的比率有关 heart attack, hypertension and other disorders.”

他们还说,在许多城市,因为有这样一个 工作压力和心脏病发作之间的关系,如果警察有 上班或下班时心脏病发作,被认为是与工作有关的 injury. Even if that officer is on vacation!

An Attitudes in the American Workplace study uncovered these frightening statistics:

  • 80%的员工在工作中感到压力,近一半的人说他们需要压力 帮助他们学习如何管理压力,42%的人说他们的同事需要帮助 such help
  • 14%的受访者在过去一年中曾想打同事,但没有这么做
  • 25%的人因为工作压力而想大喊大叫, 10%的人担心工作中的某个人会变成 violent
  • 9%的人知道在他们的工作场所发生了攻击或暴力行为 18%的人经历过某种形式的威胁或口头恐吓 past year

在我引用过的麦肯锡的同一篇文章中,斯科特·泰勒, 巴布森学院(Babson College)的一位副教授说:“高达75% 人们说他们工作中压力最大的部分是眼前的事情 supervisor. I don’t know too many managers who wake up and say, ‘I want to make life miserable for my people.’ Even so, we treat people at work in ways we’d never treat our family and friends. So the issue may not be 人们需要学习如何去关心,这是人们需要学习的 how to care at work.”

Again, the way you lead impacts the way people live.

作为领导者,作为真正的人类领导者,推荐全球十大博彩公司排行榜需要在做事的同时做好事 less harm. We should provide resources to help facilitate healthier 生活,同时培养关怀的环境,让团队成员 opportunities to become their best selves.

组织压力会因为人们觉得自己 not appreciated. If we simply cared about the people whose lives we are 有幸领导他们,每晚送他们回家,感觉自己很有价值,推荐全球十大博彩公司排行榜 could reduce health care costs. When 88 percent of people do not feel they’re part of an organization that cares about them, we are contributing to the healthcare crisis. And then we go to the byproduct to solve it, which is pills and medications and hospital visits.

It's not that wellness programs aren’t good things. At Barry-Wehmiller,推荐全球十大博彩公司排行榜见证了伟大的事情发生在推荐全球十大博彩公司排行榜的 people because of our wellness initiatives. But we’re often not addressing the root of problem. As Gallup said in their most recent State of the American Workplace report, “如果员工没有优秀的管理者,如果他们不知道什么是 对他们的期望,或者如果他们的职位与他们的才能不匹配, 那么再多的福利也不会是万灵药.”

Here’s a profound quote from a Harvard Business Review article on this very subject. “Research suggests that the most powerful way 领导者可以改善员工的幸福感,而不是通过计划和 initiatives but through day-to-day actions. For example, data from a 卡罗林斯卡学院的安娜·尼伯格进行的一项大型研究表明 having a harsh boss is linked to heart problems in employees. On the 另一方面,研究表明,有能力的领导者 激励型、移情型和支持型的人更忠诚、更投入 employees.

Leaders set the tone for their organization, and their behavior 确定其组织中的交互是否具有特征 通过信任、宽恕、理解、同情、慷慨和尊重.

My good friend and co-author Raj Sisodia 是在写一本关于企业作为治愈组织的新书吗. He recently spoke in St. Louis at an event sponsored by our Chapman & Co. Leadership Institute which we shared on our Everybody Matters Podcast.

拉杰说,决定一个企业是否会成为一个 治愈型组织或伤害型组织的根源在于领导力.

“如果领导者被困在某种程度的意识中,那么 organization can’t move beyond that,” Raj said. “If the leader is rooted in fear and insecurity, the organization will reflect that. You can 有一个令人不快的领导人,创造了每个人都想要的条件 becomes, in a way, an agent of hurting. Or you can have a leader who’s 来自一个充满爱、关怀、治愈和所有人的地方 becomes an extension of that. So again, the responsibility of 有意识地创造这种文化是非凡的——无论是推荐全球十大博彩公司排行榜的 better angels or inner demons prevail as human beings. So, it all 取决于领导力,正如甘地所说,推荐全球十大博彩公司排行榜必须实现推荐全球十大博彩公司排行榜所希望的改变 to see in the world.”

几年前,一家大型汽车公司的高管问 我想知道Barry-Wehmiller的投资获得了多少回报 our culture. I responded, “Are you kidding me? Did you just ask me what kind of financial return I get for caring?” And he said, “At my company, we are extremely numeric.” And I said, “That’s pitiful.” Then he told 在他的公司里,只有30%的人会推荐 job there to a friend or family member. No kidding.

What is the ROI for caring? It’s having teammates that are 更健康,因为他们感到被领导重视和理解 teammates. Because they feel fulfilled by the time they’re spending away 相反,从他们的家庭和家人那里,他们受到了鼓舞和激励 of stressed. And when they go home to their loved ones, they share that 快乐和满足,而不是压力和痛苦的感觉 unappreciated and insignificant.

护理的投资回报很可能会减少 你公司的医疗费用和更高的利润 more engaged workforce. But that pales in comparison to creating a better world both inside and outside your company walls.

 

 


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